Dr. Suresh Homoeopathic Clinic respects the privacy of patients, website visitors and individuals who communicate with the clinic. This Privacy Policy explains how information may be collected, used, stored and protected when you visit drsureshclinic.com, submit an enquiry, request an appointment or communicate with the clinic through available channels.
By using this website or voluntarily providing information through it, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with the website, we may collect information such as:
- Name, Age, and Gender
- City or location
- Phone number and Email address
- Appointment preferences
- Information voluntarily entered into enquiry or consultation forms
- Messages or questions submitted to the clinic
- Information necessary to respond to an appointment or consultation request
- Technical information associated with website usage, where applicable
Please provide only the information reasonably necessary for your enquiry or consultation.
2. Health and Medical Information
If you voluntarily provide information concerning symptoms, medical history, investigations, previous treatment or other health matters while requesting a consultation, such information may be treated as sensitive personal information and handled with appropriate care.
Visitors should avoid submitting detailed or unnecessary medical information through general contact forms, public communication channels or other methods not specifically intended for clinical communication.
Medical information provided during an actual consultation may form part of the patient's clinical record and may be handled separately from general website enquiry data.
3. How We Use Your Information
Information collected through the website may be used to:
- Respond to enquiries
- Process appointment requests
- Communicate regarding consultations
- Confirm or reschedule appointments
- Provide requested information
- Facilitate appropriate follow-up communication
- Maintain necessary administrative records
- Improve website functionality and user experience
- Maintain website security
- Meet applicable professional, regulatory or legal obligations
Personal information will not knowingly be used for purposes materially unrelated to those for which it was collected without an appropriate basis.
4. Appointment and Consultation Requests
Submitting an appointment or consultation request does not automatically confirm an appointment.
The clinic may contact you using the phone number, email address or other contact information you provide to confirm availability or obtain information necessary to process your request.
5. Online Consultations
Where online consultation facilities are offered, additional personal and health information may be required to conduct the consultation appropriately.
Patients should provide accurate information and should inform the consulting practitioner about relevant medical conditions, current medicines, allergies, investigations and ongoing treatment where clinically relevant.
Information obtained during an online consultation may be documented as part of the patient's clinical record where appropriate.
6. Phone and Messaging Communication
If you contact the clinic through telephone, WhatsApp or another messaging service, information you provide may also be processed according to the privacy practices and terms of the relevant communication platform.
Users should avoid sending highly sensitive information through ordinary messaging channels unless necessary for the intended consultation or communication.
7. Website Forms
Information entered into website forms is voluntarily supplied by the visitor. Before submitting a form, please verify that the information entered is accurate.
8. Cookies and Website Technologies
The website may use cookies or similar technologies to support functionality, security, analytics and user experience. Cookies may help the website understand information such as:
- Browser type & Device category
- Pages visited & Session duration
- Referral source & General website interaction
Where required, visitors may be provided with options concerning non-essential cookies. Browser settings can also be used to control or delete cookies.
9. Website Analytics
The website may use analytics technologies to understand how visitors interact with its pages. Analytics information may include general technical and usage information to help identify popular pages, technical problems and opportunities to improve website usability.
Where third-party analytics services are used, their processing may also be governed by their respective privacy policies.
10. Zero Data Selling Guarantee & Data Sharing
We do not intend to sell patients' or website visitors' personal information.
Information may, however, be disclosed where reasonably necessary to:
- Operate the website & process an appointment or consultation
- Provide requested clinical services via authorized technical or hosting providers
- Comply with applicable legal requirements or lawful requests from competent authorities
- Protect legitimate rights, security, fraud or misuse concerns
Where service providers process information on behalf of the website or clinic, reasonable efforts should be made to limit access to information necessary for their function.
11. Third-Party Services
The website may use third-party services for functions such as Website hosting, Email delivery, Analytics, Maps, Appointment communication, Messaging, Security, Spam prevention, Video consultation, and Embedded content.
These providers may process certain information according to their own terms and privacy practices.
12. External Links
The website may contain links to external websites. Once you leave drsureshclinic.com, the privacy practices of the external website may apply. Dr. Suresh Homoeopathic Clinic is not responsible for the privacy practices of independent third-party websites.
Visitors should review the privacy policies of external services before providing personal information.
13. Data Security
Reasonable administrative and technical measures may be used to protect information against unauthorized access, misuse, alteration, loss or disclosure.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Visitors should therefore exercise appropriate care when transmitting sensitive information electronically.
14. Data Retention
Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, legitimate administrative requirements, continuity of care or applicable professional and legal obligations.
Different categories of information may require different retention periods.
15. Children's Privacy
Information concerning children should be provided by, or with the involvement of, a parent or lawful guardian where appropriate.
Parents and guardians should avoid submitting unnecessary sensitive information about a child through general website forms.
16. Your Privacy Choices and Requests
Subject to applicable requirements, individuals may contact the clinic regarding personal information they have submitted through the website. Requests may concern matters such as:
- Correction of inaccurate contact information
- Clarification about how information is being used
- Withdrawal of consent where processing depends on consent
- Deletion of certain website enquiry information where legally and operationally permissible
Some information may need to be retained because of clinical, professional, administrative or legal requirements.
17. Email and Communication Preferences
If the clinic sends non-essential informational or promotional communications in the future, recipients should be provided with a reasonable method to request that such communications stop.
Essential communications concerning appointments, consultations, patient care or administrative matters may still be sent where appropriate.
18. Emergency Information Notice
Do not use website forms, email or routine messaging channels to seek assistance for a medical emergency.
Patients experiencing an emergency or severe, rapidly worsening symptoms should seek appropriate emergency medical care without waiting for a response from the website or clinic.
19. Changes to This Privacy Policy
This Privacy Policy may be revised periodically to reflect changes in website functionality, clinic practices, technology or applicable requirements. The version published on the website should be treated as the current Privacy Policy.
20. Contact Regarding Privacy
Questions, concerns or requests concerning this Privacy Policy or information submitted through the website may be directed to:
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